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A Set of Useful Skills That You Should Know (Customer Service and Business Goals)- Online
 9 hours (9 CPD)

This 9 hours online course will go through the following topics and provide insights to the BC residential builders and professionals:

- Why is Customer Service Important?
- Customer Service: Costs vs. Benefits Analysis
- What do customers expect?
- The 8 Core Principles of Good Customer Service
- 20 Customer Service Techniques
- What Good Customer Service Means
- Bad vs. Good Business Goals
- SMART Goals
- Key Performance Indicators
- Business Planning

By the end of the  in-depth course, learners will have a better understanding of the subjected topic and gain better knowledge

The goal of the presentation is NOT to elaborate on the details but to educate the learners on how to work effectively for the best outcomes.