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Good Customer Service In The Construction Industry- Online
4 hours (4 CPD)

This 4 hours online course will go through the following topics and provide insights to BC residential builders and professionals:

•    What good customer service means in the construction industry and tips on how to keep your clients happy and satisfied
•    How to build rapport, What is customer service and who are your customers
•    Sales and service turn-offs, how to manage and motivate a sales team, How to improve your customer service skills
•    Meeting expectations, Setting goals, Defined in your organization, Given life by the employees
•    Communication skills, The customer experience, Telephone techniques
•    Dealing with difficult customers, difficult people, stress and challenges assertively
•    How to be a problem solver, measure customer’s satisfaction, reinforce it.
•    Customer Service Vs. Customer Experience

By the end of the  in-depth course, learners will have a better understanding of the subjected topic and gain better knowledge

The goal of the presentation is NOT to elaborate on the details but to educate the learners on how to work effectively for the best outcomes.